Disclaimer: Not suitable for children under 4 years of age. Supervision recommended at the discretion of a parent/carer.

What is the Privacy Policy?

Do Up 4 Ways respects the privacy of its customers. We do not practice or tolerate spam in any shape or form. We do not sell or rent your email address or contact information to any third-party organisations. We also do not keep any customers data on this web site server.

What is the policy regarding orders?

Whilst it is our intention to keep our website up to date and error free, product pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 14 days.

Making Returns

For all returns, except where the item is faulty or incorrectly supplied, you will be required to arrange and pay for the return of the products to us. We can arrange a collection for you at a cost of £20 depending on the size of the order, you are not obliged to use this service.

If the item is deemed to be faulty contact our office for further information before returning any goods. We will not pay any postage charges unless authorised by us.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.

Our Returns Policy

We will happily replace any incorrectly supplied or damaged in transit products.

Do Up 4 Ways complies with The Consumer Rights Act 2015, our customers acknowledge and accept that our products are all ‘made to order products’ and as such these regulations do not apply.

Payment and Taxes

We accept online payment in a secure environment by credit card which is processed by PayPal. We currently accept Visa, MasterCard, Delta, Switch and Solo. All transactions are shown in pounds sterling (£) and UK VAT is charged at 20%.

Delivery

Carriage charge is £5.95 (VAT excluded) for the complete order (Retail Only). Delivery of your order is generally one to two weeks depending on the type of ordered.

We use several couriers (logos above), this depends on your location which is either one to two days from despatch. We will notify you by email to confirm dispatch, if delivery has not been made within 3 days after this notification, then please contact us and we will track and trace the parcel.

We have found that some email addresses are incorrect when ordering. If this happens we can not confirm orders or despatches.

Any Question ?

Do you have any question that is not listed here?

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